Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I find the right size for my FRANKIE4 shoes?
We recommend referring to our comprehensive size guide located on each product page. Our designs often include our 'Custom Fit' pack, allowing you to adjust the width and feel of your shoes for a perfect fit.
What is your return policy?
We offer a 30-day return window for all full-priced items. Shoes must be in their original, unworn condition and packaging to be eligible for a refund or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within domestic regions. Express shipping options are available at checkout if you need your footwear sooner.
Are FRANKIE4 shoes suitable for orthotics?
Yes, many of our styles are designed with a removable footbed to accommodate custom orthotics while still maintaining our signature podiatrist-designed support.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery timelines will be calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.